Terms of Service

Last updated: November 10, 2026

These terms apply to your use of SiteBrain at sitebrain.io.vn (the "Service"), provided by Solution Simplify. By creating an account or using the Service you agree to them. The Vietnamese version prevails in case of discrepancy.

1. The Service

SiteBrain lets you build a chatbot from your website content, embed it on your website and answer visitors’ questions with artificial intelligence.

2. Accounts

You are responsible for your credentials and all activity in your account. You must be at least 18 or have a guardian’s consent, and provide accurate information.

3. Content

• Only create chatbots for websites you own or are authorized to use.
• You keep all rights to your content and grant SiteBrain the right to copy, store and process it solely to provide the Service to you.
• Do not use the Service for illegal, fraudulent or infringing content.

4. AI-generated answers

Answers are generated automatically and may be inaccurate or incomplete. You are responsible for your website content and how you use the chatbot with your customers.

5. Plans and payment

• Paid plans are prepaid for the chosen period (1, 3, 6 or 12 months) and never renew automatically.
• Payments are made through PayPal (USD) or bank transfer via SePay (VND). A plan is activated once the full amount is received.
• Question quotas are per calendar month (UTC) and do not roll over.
• When a plan ends, the account returns to the Free plan; content above the free limits may be removed at the next refresh.
• Refunds: time already used is not refunded. Within 7 days of your first payment, if the Service does not work as described and we cannot fix it, you may request a refund at support@sitebrain.io.vn.

6. Acceptable use

No attacks, scanning, excessive automated requests, circumvention of technical limits or unauthorized data collection. We may suspend violating accounts.

7. Availability

We aim for a reliable Service but do not guarantee uninterrupted operation.

8. Liability

To the extent permitted by law, our total liability is limited to the amounts you paid in the last three months.

9. Termination

You can delete your account at any time from the Account page; your data is then permanently deleted.

10. Governing law

These terms are governed by the laws of Vietnam. Contact: support@sitebrain.io.vn.